Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every
... [More] communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]
OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to
... [More] inbound inquiries.
OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]
Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
MOHA Chat is a free and open source chat solution. Comes with intuitive web client. Less resource consuming on server side and fast on client side. Can run on most shared hosts. Only requires Apache with PHP and MySQL on server side. Users can deploy a chat service in a matter of minutes and their
... [More] users can use their browsers to use the service. [Less]
erxes Inc, an open source customer engagement platform for entrepreneurs. This is for marketing, sales, support teams so they can better connect, build trust and grow their customer in a better and affordable way. Replace Salesforce, Hubspot and Intercom with the open source, mission & community driven ecosystem.