ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.
Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning
... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]
Total-impact makes it quick and easy to view the impact of a wide range of research artifacts. It goes beyond traditional measurements of research output -- citations to papers -- to embrace a much broader evidence of use across a wide range of scholarly output types. The system aggregates impact
... [More] data from many sources and displays it in a single report, which is given a permaurl for dissemination and can be updated any time. [Less]
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