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Analyzed almost 4 years ago. based on code collected over 5 years ago.

Project Summary

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries.

OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution.

Tags

callcenter communication crm cti email help helpdesk incident issue issue_tracking itsm management otrs perl problem request service servicedesk sirios sla support supportdesk ticket ticket_system time_tracking tracking web workflow

GNU Affero General Public License v3.0
Permitted

Commercial Use

Modify

Distribute

Place Warranty

Forbidden

Sub-License

Hold Liable

Required

Disclose Source

Include Copyright

State Changes

Include License

Include Install Instructions

These details are provided for information only. No information here is legal advice and should not be used as such.

Project Security

Vulnerabilities per Version ( last 10 releases )

There are no reported vulnerabilities

Project Vulnerability Report

Security Confidence Index

Poor security track-record
Favorable security track-record

Vulnerability Exposure Index

Many reported vulnerabilities
Few reported vulnerabilities

Did You Know...

  • ...
    nearly 1 in 3 companies have no process for identifying, tracking, or remediating known open source vulnerabilities
  • ...
    data presented on the Open Hub is available through our API
  • ...
    65% of companies leverage OSS to speed application development in 2016
  • ...
    learn about Open Hub updates and features on the Open Hub blog
About Project Security

Languages

Perl
84%
XML
6%
7 Other
10%

30 Day Summary

Jul 19 2018 — Aug 18 2018

12 Month Summary

Aug 18 2017 — Aug 18 2018
  • 2661 Commits
    Up + 246 (10%) from previous 12 months
  • 36 Contributors
    Up + 1 (2%) from previous 12 months

Ratings

14 users rate this project:
4.07143
   
4.1/5.0
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