OTRS

Using OTRS for time accounting offers businesses lots of flexibility. Learn more about how this can be done.

Having a high turnover rate is costly for businesses and destroys team morale. Learn how to avoid stress in customer service teams.

To meet all challenges, companies must adapt systems, procedures and processes and change them over time. Today, solutions are in demand.

Are we asking the right questions when it comes to gender equality in the workplace?

New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.

Building processes in OTRS? A piece of cake with good preparation. We show you 10 steps that are part of a good preparation.

When companies enable their employees to work from home, there is an enormous CO2 savings potential. What are the ways to make the home office even greener?

Meeting with several colleagues are not possible these days. Nevertheless, it can be successfully arranged virtually. You just have to know how.

The CEO of OTRS Group shares his thoughts on the impact of the Corona crisis and its effect on the future.

The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.