Tags : Browse Projects

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Support Incident Tracker

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  Analyzed 1 day ago

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every ... [More] communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. [Less]

119K lines of code

0 current contributors

over 5 years since last commit

116 users on Open Hub

Inactive
5.0
 
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Request Tracker

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  Analyzed about 12 hours ago

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs ... [More] , IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide. [Less]

248K lines of code

9 current contributors

about 17 hours since last commit

78 users on Open Hub

Moderate Activity
4.5
   
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SugarCRM

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  Analyzed 1 day ago

SugarCRM enables sales, marketing, and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide. Platform agnostic, SugarCRM is the least complex, most portable, and most cost-efficient customer ... [More] relationship management (CRM) solution. Natively built on the LAMP (Linux, Apache, MySQL and PHP) stack, Sugar Open Source can be deployed in virtually any environment. [Less]

0 lines of code

0 current contributors

over 4 years since last commit

60 users on Open Hub

Activity Not Available
3.47368
   
I Use This
Mostly written in language not available
Licenses: gpl3

OTRS

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  Analyzed almost 3 years ago

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

1.12M lines of code

18 current contributors

almost 3 years since last commit

53 users on Open Hub

Activity Not Available
4.07143
   
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Roundup Issue Tracker

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  Analyzed 1 day ago

Roundup is a simple-to-use and -install issue- tracking system with command-line, Web, REST, XML-RPC, python and e-mail interfaces. It manages a number of issues (with flexible properties such as "description", "priority", and so on) and provides the ability to (a) submit new issues, (b) find and ... [More] edit existing issues, and (c) discuss issues with other participants. The system facilitates communication among the participants by managing discussions, and notifying interested parties when issues are edited. [Less]

155K lines of code

10 current contributors

2 days since last commit

40 users on Open Hub

Very High Activity
4.14286
   
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OTRS ITSM

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  Analyzed almost 3 years ago

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

206K lines of code

4 current contributors

almost 3 years since last commit

17 users on Open Hub

Activity Not Available
4.66667
   
I Use This

Work Request Management System

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Claimed by Catalyst IT Analyzed 1 day ago

The Work Request Management System (WRMS) is used for managing requests from clients through to resolution and time recording for billing purposes.

46.4K lines of code

0 current contributors

almost 13 years since last commit

12 users on Open Hub

Inactive
5.0
 
I Use This

SIRIOS

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  Analyzed almost 3 years ago

A incident and advisory system for CERTs (Computer Emergency Response Teams). SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your ... [More] CERT-specific information in a very structured manner (for example Advisories and Incidents). [Less]

48.2K lines of code

0 current contributors

about 10 years since last commit

11 users on Open Hub

Activity Not Available
5.0
 
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Cerb

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  Analyzed 1 day ago

Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.

394K lines of code

0 current contributors

over 4 years since last commit

9 users on Open Hub

Inactive
4.2
   
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phpBBmodders

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  Analyzed 1 day ago

We are a community targeting phpBB mod/extension authors (modders). Our primary aim as a website and community is to be a home for modders. We will try to encourage discussion and participation, inform modders on how to modify phpBB and how to create better and safer modifications as well as being a ... [More] place of social gathering for those who share a similar interest in phpbb and its modification. [Less]

24.6K lines of code

0 current contributors

over 4 years since last commit

6 users on Open Hub

Inactive
5.0
 
I Use This