Project Summary
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
In a Nutshell, Request Tracker...
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has a well established, mature codebase
maintained by a large development team
with stable Y-O-Y commits -
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took an estimated 87 years of effort (COCOMO model)
starting with its first commit in December, 1997
ending with its most recent commit 16 days ago
Quick Reference
GNU General Public License v2.0 or later
Permitted
Commercial Use
Modify
Distribute
Place Warranty
Forbidden
Sub-License
Hold Liable
Required
Distribute Original
Disclose Source
Include Copyright
State Changes
Include License
These details are provided for information only. No information here is legal advice and should not be used as such.
Project Security
Vulnerabilities per Version ( last 10 releases )
Project Vulnerability Report
Security Confidence Index
Vulnerability Exposure Index
Did You Know...
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use of OSS increased in 65% of companies in 2016
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data presented on the Open Hub is available through our API
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nearly 1 in 3 companies have no process for identifying, tracking, or remediating known open source vulnerabilities
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by exploring contributors within projects, you can view details on every commit they have made to that project
30 Day SummaryJan 29 2026 — Feb 28 2026
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12 Month SummaryFeb 28 2025 — Feb 28 2026
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