Project Summary
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
In a Nutshell, Request Tracker...
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has a well established, mature codebase
maintained by a large development team
with decreasing Y-O-Y commits -
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took an estimated 93 years of effort (COCOMO model)
starting with its first commit in December, 1997
ending with its most recent commit 23 days ago
Quick Reference
GNU General Public License v2.0 or later
Permitted
Commercial Use
Modify
Distribute
Place Warranty
Forbidden
Sub-License
Hold Liable
Required
Distribute Original
Disclose Source
Include Copyright
State Changes
Include License
These details are provided for information only. No information here is legal advice and should not be used as such.
Project Security
Vulnerabilities per Version ( last 10 releases )
Project Vulnerability Report
Security Confidence Index
Vulnerability Exposure Index
Did You Know...
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nearly 1 in 3 companies have no process for identifying, tracking, or remediating known open source vulnerabilities
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30 Day SummaryAug 20 2026 — Sep 19 2026
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12 Month SummarySep 19 2025 — Sep 19 2026
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